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Sticker import troubleshooting

We are collecting real import failures and their outcomes before publishing a troubleshooting guide.

Preparing · awaiting device tests

Real-device evidence is being prepared

This page is a public preview of the guide topic. We have not published a verified step-by-step phone workflow here. We will add instructions only after reviewing the original files, app versions, screenshots and recordings.

Evidence required before publication

  • At least three different real problems with the original error and the failed operation.
  • Original files, phone and app versions, attempted fixes and either a successful result or an honest unresolved conclusion.
  • Redacted screenshots and a short recording when motion is relevant. We do not invent failures to fill a list.

Use the current help sections while testing. A successful file export does not prove a successful sticker import; import incompatibility is not a generation failure.