Sticker download and import help

Check the downloaded file

Wait until the creation is complete, then download its GIF. Open the saved file in a viewer that supports animated GIFs and check that it plays. Keep the original file when transferring it to your phone.

Know which requirements apply

240×240 is this product’s GIF output size, not a universal WeChat file limit. Check the requirements shown by your current app. Adding a personal expression is different from submitting a pack to the WeChat sticker store; this site does not provide store submission.

If the animation becomes static

Check the original GIF before trying another transfer or import method. Screenshots, thumbnails and some image-saving or conversion workflows keep only one frame. A still preview alone does not establish whether the original file is animated.

If the file cannot be added

Check that the download finished, the file is a GIF, and its size meets the limit shown by your app. Record the WeChat version and exact error. If it still fails, contact support with the task ID and non-sensitive file details; do not keep paying for new generations to troubleshoot an import problem.

Check the downloaded file

Download the animated WebP from a completed creation. Open the original in a viewer that supports animated WebP and check that it plays. Do not rename a GIF to .webp or replace the original with a screenshot.

Check the official third-party pack requirements

WhatsApp’s documented third-party pack format uses 512×512 WebP. Each animated file must be at most 500 KB, with a total animation duration of at most 10 seconds and frames lasting at least 8 ms. A pack contains 3–30 stickers and cannot mix static and animated files. These are file and pack requirements, not a guarantee that an importer supports your phone.

Two free creations and a new pack

Email verification gives 20 credits, enough for 2 stickers at 10 credits each. That is a creation allowance, not a complete new third-party pack. Before making more, check whether your chosen workflow can add the files to an existing animated pack; a new pack must meet the minimum of three. Existing-pack support depends on the importer.

If import fails or the sticker becomes static

First check that the original WebP plays. Then check whether the chosen workflow supports animated WebP, preserves animation and meets the pack requirements on your system and WhatsApp version. Do not mix static and animated files in one pack.

Keep the original download and note the file size, versions and error. Contact support with the task ID and non-sensitive details. An import compatibility problem is different from a failed generation; do not create new paid tasks just to troubleshoot it.

Send directly in chat

Send the included GIF in a Telegram conversation. Playback depends on the client and animation settings.

Official video sticker packs

Download the transparent WebM and upload it with @Stickers. It is 512×512, at most 256KB, no longer than 3 seconds, VP9 encoded and has no audio. Pack setup and publishing are manual.

Send directly in chat

Attach the included GIF in a channel or direct message. It loops when automatic GIF playback is enabled, subject to attachment permissions.

Custom server stickers

Download the 320×320 APNG and upload it under server sticker settings. Each file is at most 500KB. You need permission and a free sticker slot. Use GIF for chat, APNG for the standard animated sticker upload flow.

How much does it cost?

Each sticker costs 10 credits. Email verification unlocks a one-time 20-credit gift, enough for 2 stickers. Top up anytime: $5 for 50 credits, $15 for 180, or $30 for 400. Credits do not expire and there is no subscription.

What if a generation fails?

A confirmed failed generation returns its 10 credits automatically. A task whose provider result is still being checked has not yet been confirmed failed.